MoveReset

MoveReset (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the MoveReset mobile application and related services.

MoveReset is a wellness and exercise guidance app. The app helps users receive personalized exercise programs based on answers about body areas where they feel discomfort, such as the neck, back, legs, or other areas. MoveReset does not provide medical diagnosis, medical treatment, or professional medical advice.

Information We Collect

We may collect the following types of information:

Information you provide directly

• Answers to onboarding questions
• Body areas where you experience discomfort
• Exercise preferences or limitations
• Progress related to your exercise program
• Email address, if you create an account or contact support

App usage information

• App screens viewed
• Features used
• Program progress
• Technical events, crashes, and performance data

Device and technical information

• Device type
• Operating system version
• App version
• Anonymous identifiers used for analytics and app performance

We do not intentionally collect highly sensitive medical records, formal diagnoses, or information from healthcare providers.

How We Use Information

We use the information we collect to:

• Provide personalized exercise recommendations
• Create and adapt your exercise program
• Improve app functionality and user experience
• Analyze app performance and usage
• Fix bugs and technical issues
• Respond to support requests
• Maintain safety and security of the app

Health and Wellness Disclaimer

Analytics and Third-Party Services

We may use third-party services to help operate, analyze, and improve the app. These services may process limited technical or usage data on our behalf.

These services may include, for example:

• Firebase Analytics
• Firebase Crashlytics
• Firebase Cloud Firestore
• Firebase Cloud Functions
• App Store payment services
• RevenueCat, if subscriptions or in-app purchases are used

These providers process data according to their own privacy policies and security practices.

Payments and Subscriptions

If MoveReset offers paid features, subscriptions, or in-app purchases, payments are processed by Apple through the App Store. We do not collect or store your full payment card details.

We may receive limited purchase-related information, such as subscription status, product identifier, purchase date, renewal status, and cancellation status, in order to manage access to paid features.

Data Storage and Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to provide the app, improve our services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your data by contacting us at info@soulmateapp.co.

Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To make a request, contact us at info@soulmateapp.co.

Children’s Privacy

MoveReset is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

International Users

Your information may be processed and stored in countries other than your country of residence. By using MoveReset, you understand that your information may be transferred and processed internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Effective Date” above. Continued use of the app after changes means you accept the updated Privacy Policy.

Contact Us

These Terms and Conditions (“Terms”) govern your use of the MoveReset mobile application and related services (“MoveReset”, “the app”, “we”, “our”, or “us”).

By using MoveReset, you agree to these Terms. If you do not agree, please do not use the app.

1. About MoveReset

MoveReset is a wellness and exercise guidance app. The app provides exercise programs and recommendations based on information you provide, including body areas where you feel discomfort, such as the neck, back, legs, or other areas.

MoveReset is intended to support general wellness, mobility, posture, and self-care routines.

2. Not Medical Advice

3. Exercise Safety

By using MoveReset, you understand and agree that physical activity involves risk.

You should stop exercising immediately and seek medical advice if you experience:

• Sharp or increasing pain
• Dizziness
• Numbness
• Weakness
• Shortness of breath
• Loss of balance
• Any unusual or concerning symptoms

You agree to use the app responsibly and within your personal limits.

4. Eligibility

You must be at least 13 years old to use MoveReset. If you are under the age of majority in your country, you should use the app only with permission from a parent or legal guardian.

5. User Information

To provide personalized recommendations, the app may ask you questions about your discomfort, goals, preferences, and exercise experience.

You agree to provide accurate information. We are not responsible for recommendations based on incomplete, inaccurate, or misleading information provided by you.

6. Accounts

Some features may require an account. You are responsible for keeping your login information secure and for all activity under your account.

If you believe your account has been accessed without permission, contact us at info@soulmateapp.co.

7. Subscriptions and Payments

MoveReset may offer free and paid features, including subscriptions or in-app purchases.

Payments are processed through Apple’s App Store. Subscription terms, billing, renewals, cancellations, and refunds are handled according to Apple’s policies.

If you purchase a subscription, it may automatically renew unless canceled at least 24 hours before the end of the current billing period.

You can manage or cancel subscriptions through your Apple ID settings.

We do not control Apple’s refund process. Refund requests must be submitted to Apple.

8. License to Use the App

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use MoveReset for your own personal, non-commercial purposes.

You may not:

• Copy, modify, or reverse engineer the app
• Use the app for commercial purposes without permission
• Attempt to access systems or data without authorization
• Interfere with app security or performance
• Use the app in a way that violates laws or these Terms

9. Content Ownership

All content in MoveReset, including text, exercise programs, videos, designs, graphics, logos, and app features, is owned by us or licensed to us.

You may not copy, distribute, sell, or reuse app content without our written permission.

10. App Availability

We may update, modify, suspend, or discontinue any part of the app at any time.

We do not guarantee that the app will always be available, uninterrupted, error-free, or compatible with every device or operating system version.

11. Disclaimer of Warranties

MoveReset is provided “as is” and “as available”.

We make no guarantees that:

• The app will meet your expectations
• The recommendations will produce specific results
• Your discomfort will improve
• The app will be error-free or uninterrupted

Your use of the app is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, personal injury, or health-related outcomes arising from your use of the app.

Nothing in these Terms limits liability where it cannot be limited under applicable law.

13. Termination

We may suspend or terminate your access to MoveReset if you violate these Terms or use the app in a harmful, unlawful, or abusive way.

You may stop using the app at any time.

14. Privacy

Your use of MoveReset is also governed by our Privacy Policy, which explains how we collect and use information.

15. Changes to These Terms

We may update these Terms from time to time. If we make changes, we will update the “Effective Date” above.

Continued use of the app after changes means you accept the updated Terms.

16. Contact Us

If you need help with MoveReset, have questions about your account, want to request data deletion, or need assistance with the app, contact us at:

Medical and Emergency Disclaimer